Industry Logistics and Supply Chain
Job Title Operations Manager
Company's Business Robotics, Technology
Working Locations Japan, Tokyo
Salary Open

Job Description

Our Clients

The client is a global logistics and supply chain expert.


1. Responsible for branch P/L
2. Escalate operational service issues to other teams
3. Participate to customer visits, reviews, QBR when required
4. Responsible for managing the team incl. hiring of new team members and ensuring that proper induction is provided
5. Responsible for implementing new processes, standards, guidelines when required
6. Responsible for the overall performance of the branch / office (KPIs, SLAs…)
7. Manage individual & team performances and balance workload
8. Act as escalation point and resolve cross team conflicts
9. Escalate unresolved issues to next management level
1. Ensure compliance check against corporate, legal guidelines and destination country SOP are executed
2. Review shipped volume and manage the overall shipping volume forecast
3. Review actual customer volumes versus awarded volumes (including pricing) and adherence to carrier guidelines
4. Ensure smooth cross-functional communication and collaboration
5. Ensure all team members are properly trained and adhere to all internal/ external processes
6. Ensure team meets or exceeds all expected KPIs assigned to function
7. Monitor overall credit performance
8. Manage customer profitability and branch P/L
9. Ensure month end closing is timely and properly executed
10. Ensure new customers are properly onboarded
11. Responsible for continuous improvement (digitalization) and the implementation of global processes
12. Manage workload of team and ensure optimum productivity

Job Requirements

1. Ability to lead and manage teams
2. Ability to lead and manage P/L
3. Ability to multi-task
4. Effective communication skills and professional communication etiquette
5. Fluency in written and spoken English
6. Fluency in written and spoken Japanese
7. Perform well under pressure
8. Strong computer (Windows PC) skills
9. Typing skills (at least 30 words per minute)
10. Decision-making and problem-solving skills
11. Ability to prioritize and manage time
12. Attention to detail and accuracy
13. Organizational skills
14. Must work well within a team
15. Ability to implement new solution
16. Familiar with continuous improvement methodology
17. Ability to lead customer process reviews and QBRs

Industry: Logistics and Supply Chain
Job Category: Operation
Salary: Open
Job Type: Permanent
Job Location: Osaka

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