Virtual Assistant (Remote)

Job Description

Our Clients

The client is a newly developed IT support company located in Japan providing customer support with an emphasis on local expertise for foreign business owners.

Responsibilities

General Description:

• Translation tasks such as reading, understanding and translating contracts, application forms and documents
• Writing down detailed instructions and action items in English and/or acting on behalf of the client to process
• Business research, such as visa requirements, subsidy loans and export/import logistics related terms and conditions

Specific Responsibilities

• Market research by consulting clients about their objectives/requirements, contact relevant organizations to obtain the necessary information
• Data entry from source documents within time limits, review data for errors, correct any incompatibilities
• Edit, publish and share engaging content daily on social media in collaboration with marketing team. Includes communicating with followers and responding to queries
• Strong knowledge of Tokyo and Japan lifestyle to be able to recommend and book travel, restaurant, recreation and other activities
• Provide real-time scheduling support by booking appointments and preventing conflicts in multiple time zones

Job Requirements

• Fully bilingual in native-level Japanese and business-level English or above
• 1-2 year/s experience in secretarial/assistant position
• Excellent time & expectation management, communication, and PC skills
• Be comfortable/willing to learn in using various modern communication tools such as Slack, Skype, LINE, Chatwork, Zoom, MS Teams, Intercom
• Not afraid to fail: Always looking for ways to improve themselves and constantly asking questions

Preferred skill/experience:

• Prior experience in marketing/copywriting, translation, or interpretation
• Overseas work experience or experience working in a start-up
• Can-do attitude with a thirst for learning new things